CUSTOMER CARE

At Joy Breeders, we strive to provide exceptional customer care and support. We value your satisfaction and are here to assist you with any inquiries, concerns, or feedback you may have. Our dedicated Customer Care team is committed to ensuring your shopping experience is seamless and enjoyable.

Contact Information:

• Email: customercare@joybreeders.com
• Phone: 720-481-8181

Our Customer Care team is available during our business hours, Monday to Friday, from 9:00 AM to 6:00 PM (EST). Please note that response times may vary, but we make every effort to address your inquiries promptly.

How Can We Assist You?

• Product Inquiries: If you have any questions or need more information about our products, ingredients, or usage instructions, our team will be delighted to provide you with detailed information and recommendations.
• Order Support: For assistance with placing an order, tracking your shipment, modifying an order, or addressing any issues related to your purchase, our Customer Care team is here to help.
• Returns and Exchanges: If you need assistance with returns, exchanges, or refund requests, our team will guide you through the process and ensure a smooth resolution.
• General Inquiries: Whether you have suggestions, feedback, or any other general inquiries, we are eager to hear from you. Your input is invaluable to us as we continuously strive to improve our products and services.

We Value Your Feedback

At Joy Breeders, we believe in fostering a strong relationship with our customers. Your feedback is important to us as it helps us understand your needs and preferences better. We encourage you to share your thoughts and experiences with us, as we are dedicated to continuously enhancing your shopping journey.

Connect with Us

Stay connected with Joy Breeders for the latest product updates, promotions, and exclusive offers. Follow us on social media platforms such as Instagram, Facebook, and Twitter to join our vibrant community of beauty enthusiasts.
Thank you for choosing Joy Breeders. We look forward to providing you with an exceptional customer care experience, as we strive to bring you joy and satisfaction with every interaction.

PAYMENT METHODS

• Credit / Debit Cards
• PAYPAL
• Offline Payments

PRIVACY & SAFETY

At Joy Breeders, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy & Safety Policy outlines how we collect, use, and safeguard the data you provide when using our website or engaging with our services.

1. Information Collection

   We may collect personal information, including but not limited to your name, email address, shipping address, phone number, and payment details when you make a purchase or interact with our website. We collect this information to fulfill your orders, provide customer support, and improve your overall shopping experience.

2. Use of Information

   We use the collected information for the following purposes:

   • Processing and delivering your orders.
   • Communicating with you regarding your purchases, inquiries, or requests.
   • Sending you relevant updates, promotions, and newsletters (if you opt-in to receive them).
   • Analyzing data to improve our products, services, and website functionality.
   • Preventing fraudulent activities and ensuring the security of our website.

3. Data Protection

   We employ industry-standard security measures to protect your personal information. We use encryption, secure socket layer (SSL) technology, and other security protocols to safeguard your data during transmission. We also have strict internal policies and procedures in place to protect your information from unauthorized access, alteration, disclosure, or destruction.

4. Third-Party Disclosure

   We do not sell, trade, or transfer your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping partners, or customer support platforms. These third-party service providers have their own privacy policies and practices and are obligated to handle your information securely.

5. Cookies and Tracking Technologies

   We use cookies and similar tracking technologies to enhance your browsing experience on our website. These technologies allow us to remember your preferences, analyze trends, gather demographic information, and track website usage. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect certain website functionalities.

6. Children's Privacy

   Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected personal information from a minor, please contact us immediately, and we will take the necessary steps to remove the information from our records.

7. Updates to the Privacy & Safety Policy

   We reserve the right to update or modify this Privacy & Safety Policy at any time. Any changes will be reflected on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

   If you have any questions, concerns, or requests related to your privacy or the safety of your personal information, please contact us using the following details:

   • Email: info@joybreeders.com
   • Address: 4750 E Cherry Creek South Dr #A202
     Denver, CO 80246
     United States

We value your privacy and are committed to addressing any privacy-related issues promptly and transparently.