Eligibility for Returns & Exchanges

We accept returns and exchanges within 5 days of the original purchase date. To be eligible for a return or exchange, the following conditions must be met:

• The item(s) must be unused, in their original condition, and in the original packaging.
• Proof of purchase, such as the order confirmation or receipt, is required.
• Certain products, such as perishable items or intimate goods, may not be eligible for returns or exchanges due to hygiene reasons. Please refer to the product descriptions for specific details.

Return Process

To initiate a return, please follow these steps:

• Contact our Customer Care team at info@joybreeders.com within the specified return period, and provide the order details and reason for the return.
• Our Customer Care team will guide you through the return process, including providing you with a return shipping address and any additional instructions.
• Package the item(s) securely in the original packaging or a suitable alternative and include the proof of purchase.
• Ship the package back to us using a trackable shipping method. Please note that the return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.
• Once we receive and inspect the returned item(s), we will process the refund or exchange according to your preference.

Refunds

For eligible returns, refunds will be issued in the original form of payment. Please allow 7-10 business days for the refund to be processed and reflect on your account. Refunds may exclude any shipping charges unless the return is due to a mistake on our part or a defective item.

Exchanges

If you would like to exchange an item for a different size, please contact our Customer Care team to ensure the availability of the desired item. We will guide you through the exchange process and provide any necessary assistance.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our Customer Care team immediately. We will arrange for a replacement or refund, including any applicable shipping charges.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Gift cards
• Perishable goods
• Personalized or custom-made items

Return Shipping

When returning an item, please ensure it is properly packaged and consider using a trackable shipping method to ensure safe and timely delivery. We cannot be held responsible for items lost or damaged during return shipping.

Contact Us

If you have any questions or need further assistance regarding our Returns & Exchange Policy, please contact our Customer Care team at info@joybreeders.com. We are here to help and make the return or exchange process as smooth as possible.